Shipping Terms
Order Cancellation
You may cancel your order before it is shipped or processed for a full refund. Once shipped, orders cannot be cancelled.
Shipping Fee
Enjoy free shipping on all orders.
Shipping Process
After placing an order with PassionFruit, you will receive a shipping confirmation email. Please ensure your email address is correct. Orders typically ship within 48 hours of payment processing, including weekends, unless otherwise noted or delayed. Estimated delivery dates provided are approximate. Risk of loss and title pass to you upon delivery to the carrier.
Delivery Times by Location
| Location | Shipping Cost | Shipping Time (business days) |
|---|---|---|
| United States | Free | 2-4 Days |
| Canada | Free | 2-4 Days |
| United Kingdom | Free | 2-4 Days |
| Japan | Free | 2-4 Days |
| Australia | Free | 2-4 Days |
| Europe | Free | 4-6 Days |
| Austria | €19.00 | 4-6 Days |
*Free shipping applies to listed locations.
Tracking Upon shipment, you will receive an email with tracking information including a tracking number and link to monitor your order's journey.
Delivery Time
Exceeded In case of delayed delivery, please contact us at info@PassionFruit.com. We will promptly investigate with the carrier for resolution.
Lost or Stolen Packages
PassionFruit is not liable for packages marked delivered by the carrier that are lost or stolen. Contact the carrier or local authorities if needed. Consider purchasing shipping insurance for added protection.
Delivery Address
Ensure your delivery address is accurate and complete. Changes cannot be made once the order is shipped. Incorrect addresses may result in return and re-shipment fees.
States and Locations We Do Not Serve Currently
We do not ship to the following locations at this time:
- Armed Forces - Americas
- American Samoa
- Armed Forces - Europe/Africa/Canada
- Armed Forces - Pacific
- Connecticut
- Federated States of Micronesia
- Maine
- Massachusetts
- New Hampshire
- Puerto Rico
- Rhode Island
- Vermont
- Virgin Islands
Tax Information
Customs fees may apply to international orders and are the responsibility of the customer. Contact your local customs office for details on duties and taxes.
For any questions or assistance, please contact us at info@PassionFruit.com. We aim to respond within 24 hours to ensure your satisfaction with PassionFruit products and services.